CCC will be the first establishment to introduce the Customer Service Week celebration in Malaysia and CCC will act as the champion as well as catalyst to encourage organisations to commit One Week out of the entire year to focus on customer service. Provide resources, free advice, event ideas, how-to information, premiums with our Customer Service Week logo and inspiration from the hundreds of customer service professionals who share their celebration stories, ideas and plans. Organisations registered with CCC as a member of the Customer Service Week Group will have the opportunity to network with other organisations with a similar passion for customer service. Within this network, they are able to share ideas, experiences, and may possibly co-organise some customer service programmes together.

During the Customer Service Week to be held annually from 2nd – 8th October 2006, organisations undertake programmes or activities to:

• Boost morale, motivation and teamwork

• Reward frontline representatives

• Raise companywide awareness of the importance of customer service

• Thank other departments for their support

• Let customers know about their commitment to customer satisfaction

Take advantage of CCC’s extensive experience in customer service and make this year’s Customer Service Week the best! The good news is that we have a very special gift for every registration. In addition, Friendster Coffee is giving away FREE membership card worth RM400, together with discounted dining vouchers for the period of Customer Service Week, 2nd – 8th October 2006 at Friendster Cafe & Restaurant.

Visit CCC website www.centreforcustomercare.com for more celebration materials details and sign up your company today for the coming Customer Service Week!

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About the Centre for Customer Care (CCC) Malaysia

The Centre for Customer Care (CCC) Malaysia is a dedicated, one-stop centre established to assist organisations in achieving a sustainable competitive advantage in the market through service excellence. Their services include customer service training, service audits, consultancy work, mystery shopping, customer satisfaction surveys and CCC has a showroom featuring training materials for customer service development – manuals, videos and games.